Amy McArthur
I pay my respects to the traditional custodians of the Dharawal peoples on the land in which I work.
Support Coordinator
Having worked in an allied health setting as a Remedial Massage Therapist, Amy has gained valuable experience supporting clients with disabilities and their families. She is deeply passionate about enhancing quality of life and providing comprehensive, person-centred support that makes a meaningful and lasting impact. As a Support Coordinator, Amy is committed to delivering the highest level of service and ensuring the well-being of her clients.
In her personal time, Amy enjoys cooking, reading, and spending quality time with her family.
Annika Ford
I pay my respects to the traditional custodians of the Dharawal peoples on the land in which I work.
Support Coordinator / Psychosocial Recovery Coach
Annika has nearly five years of dedicated experience in the disability sector, beginning her journey as a Disability Support Worker in regional group homes, and later working as a Sport and Recreation Coordinator in Southwest Sydney. Her background in Early Childhood Education and Care, combined with five years as a medical receptionist alongside healthcare professionals, has given her a deep understanding of both disabilities and the healthcare system.
Passionate about supporting individuals with mental health and complex needs, Annika pursued further education, earning a Certificate in Understanding Traumatic Brain Injuries from the University of Tasmania. She has also completed training in Diabetes Management, Percutaneous Endoscopic Gastrostomy (PEG) Management, and Regulated Restrictive Practices for Children and Young People.
Her experience spans a broad range of conditions, including ADHD, ASD, intellectual disabilities, multiple sclerosis, traumatic brain injuries, schizophrenia/schizoaffective disorder, dementia, and more.
Today, Annika focuses on empowering individuals and promoting inclusivity within the disability community. She is committed to advocating for accessibility and equality, ensuring that everyone has the opportunity to thrive.
Outside of work, Annika enjoys a rich personal life. She’s an avid reader with a personal library of over 400 books (and counting). A passionate baker, she loves trying new recipes to share with friends and her fiancé. She also enjoys crafting and spends her spare time knitting trauma teddies for the Red Cross Australia, providing comfort to children who have experienced traumatic situations.
Chris Collett
I pay my respects to the traditional custodians of the Dharawal peoples on the land in which I work.
Support Coordinator / Psychosocial Recovery Coach
I previously worked as a support worker, assisting individuals with complex behaviours to achieve their personal goals and live more independently. I’m deeply passionate about supporting people with complex needs, bringing both professional experience and personal insight to my work.
Having grown up in a family with a history of mental health challenges, I have a genuine empathy for those navigating similar experiences.
Outside of work, I love spending time with my children and watching them grow into their own unique personalities. I'm also a proud, self-proclaimed nerd—and wouldn’t have it any other way!
Constanza Ortiz
I pay my respects to the traditional custodians of the Bidjigal peoples on the land in which I work.
Support Coordinator / Psychosocial Recovery Coach
I’m passionate about supporting individuals from diverse backgrounds and learning about their lives, cultures, and personal goals. When I first arrived in Australia, I experienced both the excitement of new opportunities and the challenges of culture shock. While adjusting to life in a new country, I also began to confront my own mental health struggles. At the time, I didn’t understand terms like “disability” or know about the NDIS—but I did understand the value of reaching out for help. That experience inspired me to become the kind of support I once needed in my younger years.
I began studying a Diploma of Mental Health and started working as a support worker, gaining hands-on experience with individuals living with intellectual disabilities, ADHD, schizophrenia/schizoaffective disorder, and autism (levels 2–3), among others. To continue developing my knowledge and skills, I am now pursuing a Bachelor of Psychology at Macquarie University. My goal is to provide even more effective, person-centred support that empowers those I work with.
Hayden Jones
I pay my respects to the traditional custodians of the peoples on the land in which I work.
Support Coordinator
I come from a background in health and wellbeing, holding a Bachelor of Sport Science and a Master of Nutrition. My passion for supporting others has been shaped by both my professional experience working alongside NDIS participants and my personal journey as a parent of a child within the NDIS. I’m deeply committed to helping others, and I love witnessing the positive impact that the right support can have on people’s lives.
Outside of work, you’ll find me at the gym, lost in a good book, soaking up the sunshine, or enjoying a great cup of coffee. I’m truly excited to begin this new chapter as a Support Coordinator—ready to learn, grow, and support participants in navigating their NDIS journey with confidence and clarity.
Heidi Nguyen
I pay my respects to the traditional custodians of the Dharug/ Darug peoples on the land in which I work.
Support Coordinator
Heidi is a passionate, people-focused professional dedicated to person-centred care. She partners closely with clients to create tailored, goal-oriented plans that reflect their individual needs and aspirations.
As an experienced NDIS Support Coordinator, Heidi has supported countless individuals in navigating the complexities of the NDIS, ensuring they access the right services to enhance their quality of life and reach their goals.
Her experience spans working with a diverse range of clients, strengthening her ability to provide flexible, holistic, and culturally responsive support. Heidi is deeply committed to empowering those she works with, fostering independence, and advocating for their rights within the NDIS framework.
Fluent in both English and Vietnamese, Heidi builds strong, trust-based connections with clients and families from culturally diverse backgrounds, ensuring clear communication and inclusive support.
Jasmine Healy
I pay my respects to the traditional custodians of the Cammeraygal peoples on the land in which I work.
Specialist Support Coordinator
Jasmine is a highly experienced and compassionate Specialist Support Coordinator who brings a strong foundation in community services and a Bachelor of Criminal Justice to her work in the disability sector. She has worked extensively across mental health, forensic services, and child protection, building a reputation for her calm, capable approach in high-pressure environments.
Before stepping into her current role, Jasmine worked as a Child Protection Caseworker, where she developed deep skills in risk assessment, crisis management, and advocacy for vulnerable children and families. This experience shaped her ability to support individuals with complex and multifaceted needs, always with empathy, integrity, and a strong sense of purpose.
Jasmine is particularly passionate about supporting people who are navigating the justice system or experiencing mental health challenges. She uses a trauma-informed, person-centred approach to build trust and empower the people she works with, always focused on achieving meaningful and sustainable outcomes.
Katarina Loncar
I pay my respects to the traditional custodians of the Bidjigal peoples on the land in which I work.
Support Coordinator / Psychosocial Recovery Coach
With a Diploma in Counselling and ongoing studies toward a Bachelor of Psychology and Counselling at ECU, I bring a blend of professional knowledge, lived experience, and extensive work in the disability sector to my role as a Psychosocial Recovery Coach. My background in teaching has further strengthened my ability to guide, support, and encourage individuals in their journey of personal growth.
My own life experiences have given me a deep empathy and understanding of the challenges people face. I am passionate about empowering others to pursue their goals and believe in creating safe, supportive spaces where confidence, resilience, and independence can flourish.
My ultimate goal is to walk alongside people as they create meaningful and lasting change in their lives.